I'm Aleksandros Jonnel
Customer Care Specialist, Start-up Entrepreneur, IT Analyst, and Technical Support
- E-mail aleksandros@captainexpedition.com
- Location Cebu City, Philippines
- Freelance Available
- Full-Time Not Available
Hello! Thanks for dropping by, and welcome to my career website. I would like to introduce myself here. Alongside my day job, I spend time designing websites and coaching start-up small businesses. I’m well-versed in project management and a customer relations expert. I’m currently a Technical Support Specialist and a voice actor. I started my job after I graduated last October 2018 with the program Bachelor of Arts in International Studies at the University of San Jose – Recoletos. In the year 2020, I graduated with my post-baccalaureate degree at Cebu Technological University – Main Campus. That being said, I have completed two college degrees already. I am a social media addict, a travel blogger. I am currently in a relationship with my very beautiful girlfriend named Sel Mari. Uggghh, I wanna hug her so tight. Blogging and internet surfing are my passions – this is where I truly feel at home. I welcome you to learn more about me and my career on my website. Feel free to contact me. I welcome your feedback, criticism, and, of course, inquiries.
Professional Skills
Work Experience
Technical Support
Ionos
Handled inbound calls and email support for customers based in the United Kingdom, delivering direct technical assistance. Diagnosed and resolved issues related to websites, email services, and general hosting inquiries, ensuring timely and effective solutions.
Elder
Filipino 2
As an Elder, I consistently contributed to clan activities while helping moderate member behavior. The role required active participation, leadership, and maintaining a positive, well-managed clan environment.
Leader
ExCalibur
After progressing from Elder to Co-Leader, I took on a more active leadership role by dedicating significant time to clan management. I oversaw operations, coordinated strategies, and delegated responsibilities to trusted members, including co-leaders, to ensure efficient teamwork and a well-organized clan structure.
Co-Leader
Flip Avenue 2
As a Co-Leader, I led by example and upheld the standards expected of all clan members. I exercised sound judgment in recruiting new players, enforcing rules, and removing disruptive members when necessary. The role required balancing multiple responsibilities while maintaining a positive, organized, and peaceful clan environment.
Student Intern
Bureau of Immigration
During my internship at the Bureau of Immigration, I assisted in administrative and operational tasks related to immigration services. My responsibilities included supporting the admission and registration of foreign nationals and students, processing visa extensions and payments, releasing approved documents, and assisting with tasks in the Derogatory Section.
Client Support Specialist
Dreamscape Networks Private Ltd.
Initially handled inbound calls and email support for customers in Singapore, providing direct technical assistance for web hosting services. Due to strong written communication skills, I was later selected as the dedicated email support specialist, managing client correspondence including Australian accounts. I diagnosed and resolved issues related to websites, email services, and general hosting inquiries, ensuring clear, timely, and effective solutions.
Practicum Teaching
Mabolo National High School - Night HS
Completed a teaching practicum at Mabolo Night High School, where I taught English subjects to junior high school students. I prepared lesson plans, delivered classroom instruction, and supported students in developing their reading, writing, and communication skills.
Customer Care Specialist
HostPaPa Inc.
Delivered expert technical support from a fully remote setup, assisting customers across the United States, Canada, and Asia-Pacific via inbound calls and email. Diagnosed and resolved website, email, and hosting issues, leveraging strong communication and problem-solving skills to ensure timely, high-quality solutions and exceptional customer satisfaction.
Education
Diploma in Professional Education
Cebu Technological University
Bachelor of Arts in International Studies
University of San Jose - Recoletos
Bachelor of Science in Information Technology
Asian College of Technology
Certifications
Summary
I am drawn to information technology and international relations not only for their career opportunities but for the profound ways they shape our world. Technology drives innovation that transforms economies and societies, while international relations influence diplomacy, global policy, and conflict resolution. Staying informed on current affairs, emerging technologies, and global challenges through trusted media and journals inspires me to think critically about the forces shaping our interconnected world.
I am particularly motivated by leaders who use their expertise to create positive change, and I strive to emulate this through both my academic work and community engagement. Regular volunteering and charitable activities allow me to contribute meaningfully to society, reinforcing my commitment to combining professional ambition with social responsibility.
My Interests
- Inline Skating
- Watch Movies
- Exploring
- Skateboarding