I'm Aleksandros Jonnel
Customer Care Specialist, Start-up Entrepreneur, IT Analyst, and Technical Support
- E-mail aleksandros@captainexpedition.com
- Location Cebu City, Philippines
- Freelance Available
- Full-Time Not Available
Hello, and welcome to my career website.
Thank you for taking the time to visit. I’m glad to have the opportunity to introduce myself and share a bit about my professional journey and interests.
I currently work as a Technical Support Specialist. Alongside my main role, I enjoy designing websites and developing my skills in communication, organization, and customer relations. These experiences have helped me grow both professionally and personally, especially in delivering quality support and understanding client needs.
I began my professional career after graduating in October 2018 with a Bachelor of Arts in International Studies from the University of San Jose–Recoletos. In 2020, I completed a post-baccalaureate program at Cebu Technological University – Main Campus, giving me two college degrees that continue to shape my perspective and development.
Outside of work, I enjoy creating content, blogging, and exploring new places. I’m also passionate about staying connected online, learning new things, and engaging with digital trends that inspire creativity and growth.
This website is a space where you can learn more about my work and interests. I’m always open to feedback, collaboration, and professional inquiries, so feel free to reach out.
Professional Skills
Work Experience
Technical Support
Ionos
Handled inbound calls and email inquiries from customers based in the United Kingdom, providing clear and effective technical support. Troubleshot and resolved issues related to websites, email services, and other customer concerns, ensuring timely solutions and a positive customer experience.
Elder
Filipino 2
As an elder, the role went beyond holding a title—it required active involvement and responsibility. I was expected to continuously contribute to the community while also helping to moderate and guide the clan, ensuring a respectful, organized, and supportive environment for all members.
Leader
ExCalibur
I was consistently prepared to dedicate a significant amount of time to clan management, ensuring that responsibilities were properly handled and operations remained organized. I also delegated tasks to trusted members, including co-leaders, to maintain efficiency and support effective teamwork within the clan.
Co-Leader
Flip Avenue 2
Acted as a leader by setting a strong example of what it meant to be an active and responsible member of the clan. As a co-leader, the role involved balancing and exchanging responsibilities to support overall clan operations. It also required exercising sound judgment when recruiting new members, removing those who violated guidelines or displayed inappropriate behavior, and maintaining a respectful, peaceful, and well-managed clan environment.
Student Intern
Bureau of Immigration
Primarily responsible for assisting in the administration and enforcement of immigration-related processes, including citizenship and the admission and registration of foreign or international students. Duties also included processing visa extensions, handling payments, releasing completed documents, and supporting functions under the Derogatory Section to ensure accurate, compliant, and efficient processing of all related records and requirements.
Client Support Specialist
Dreamscape Networks Private Ltd.
Initially handled inbound calls and email support for customers in Singapore (Vodien Internet Solutions SG), providing direct technical assistance for web hosting services. I was later selected as the lone dedicated email support specialist, managing client correspondence, including Australian accounts (Vodien Internet Solutions AU). I diagnosed and resolved issues related to websites, email services, and general hosting inquiries, ensuring clear, timely, and effective solutions.
Practicum Teaching
Mabolo National High School - Night HS
Delivered English instruction to Junior High School students at Mabolo Night High School, focusing on developing their reading, writing, comprehension, and communication skills through structured lessons and guided classroom activities.
Customer Care Specialist
HostPaPa Inc.
Delivered expert technical support from a fully remote setup, assisting customers across the United States, Canada, and Asia-Pacific via inbound calls and email. Diagnosed and resolved website, email, and hosting issues, leveraging strong communication and problem-solving skills to ensure timely, high-quality solutions and exceptional customer satisfaction.
Education
Diploma in Professional Education
Cebu Technological University
Bachelor of Arts in International Studies
University of San Jose - Recoletos
Bachelor of Science in Information Technology
Asian College of Technology
Certifications
Summary
It is not only the significant personal and professional rewards that make studying and working in Information Technology and International Relations appealing, but also the profound impact these fields have on everyday life and society as a whole. Rather than focusing solely on individual advancement, understanding IT as part of global innovation provides a broader perspective on how technology continuously shapes and transforms the world we live in.
I make it a habit to stay informed about the latest developments in technology by regularly reading newspapers, magazines, and online resources. I am also interested in learning about industry leaders, and I find their personal and professional journeys both insightful and motivating. Their dedication to progress and community impact inspires me to pursue meaningful contributions of my own, which I express through ongoing involvement in charitable and voluntary work.
My Interests
- Inline Skating
- Watch Movies
- Exploring
- Skateboarding