I'm Aleksandros Jonnel
Customer Care Specialist, Start-up Entrepreneur, IT Analyst, and Technical Support
- E-mail aleksandros@captainexpedition.com
- Location Cebu City, Philippines
- Freelance Available
- Full-Time Not Available
Hello, and welcome to my career website! I’m glad you’re here.
Let me introduce myself. Alongside my full-time role, I dedicate my time to designing websites and coaching startups and small businesses. I have a strong background in project management and customer relations, and I currently work as a Technical Support Specialist as well as a voice actor.
I began my professional journey after graduating in October 2018 with a Bachelor of Arts in International Studies from the University of San Jose–Recoletos. In 2020, I completed a post-baccalaureate degree at Cebu Technological University – Main Campus, giving me the privilege of holding two college degrees.
Outside of work, I’m passionate about social media, travel blogging, and exploring the digital world—spaces where I truly feel at home. I’m also happily in a relationship with my wonderful girlfriend, Sel Mari, who inspires me every day.
I invite you to explore my website to learn more about my career and experiences. Feel free to reach out—I welcome your feedback, insights, and inquiries.
Professional Skills
Work Experience
Technical Support
Ionos
Handled inbound calls and email support for customers based in the United Kingdom, delivering direct technical assistance. Diagnosed and resolved issues related to websites, email services, and general hosting inquiries, ensuring timely and effective solutions.
Elder
Filipino 2
As an Elder, I consistently contributed to clan activities while helping moderate member behavior. The role required active participation, leadership, and maintaining a positive, well-managed clan environment.
Leader
ExCalibur
After progressing from Elder to Co-Leader, I took on a more active leadership role by dedicating significant time to clan management. I oversaw operations, coordinated strategies, and delegated responsibilities to trusted members, including co-leaders, to ensure efficient teamwork and a well-organized clan structure.
Co-Leader
Flip Avenue 2
As a Co-Leader, I led by example and upheld the standards expected of all clan members. I exercised sound judgment in recruiting new players, enforcing rules, and removing disruptive members when necessary. The role required balancing multiple responsibilities while maintaining a positive, organized, and peaceful clan environment.
Student Intern
Bureau of Immigration
During my internship at the Bureau of Immigration, I assisted in administrative and operational tasks related to immigration services. My responsibilities included supporting the admission and registration of foreign nationals and students, processing visa extensions and payments, releasing approved documents, and assisting with tasks in the Derogatory Section.
Client Support Specialist
Dreamscape Networks Private Ltd.
Initially handled inbound calls and email support for customers in Singapore, providing direct technical assistance for web hosting services. Due to strong written communication skills, I was later selected as the dedicated email support specialist, managing client correspondence including Australian accounts. I diagnosed and resolved issues related to websites, email services, and general hosting inquiries, ensuring clear, timely, and effective solutions.
Practicum Teaching
Mabolo National High School - Night HS
Completed a teaching practicum at Mabolo Night High School, where I taught English subjects to junior high school students. I prepared lesson plans, delivered classroom instruction, and supported students in developing their reading, writing, and communication skills.
Customer Care Specialist
HostPaPa Inc.
Delivered expert technical support from a fully remote setup, assisting customers across the United States, Canada, and Asia-Pacific via inbound calls and email. Diagnosed and resolved website, email, and hosting issues, leveraging strong communication and problem-solving skills to ensure timely, high-quality solutions and exceptional customer satisfaction.
Education
Diploma in Professional Education
Cebu Technological University
Bachelor of Arts in International Studies
University of San Jose - Recoletos
Bachelor of Science in Information Technology
Asian College of Technology
Certifications
Summary
I am drawn to information technology and international relations not only for their career opportunities but for the profound ways they shape our world. Technology drives innovation that transforms economies and societies, while international relations influence diplomacy, global policy, and conflict resolution. Staying informed on current affairs, emerging technologies, and global challenges through trusted media and journals inspires me to think critically about the forces shaping our interconnected world.
I am particularly motivated by leaders who use their expertise to create positive change, and I strive to emulate this through both my academic work and community engagement. Regular volunteering and charitable activities allow me to contribute meaningfully to society, reinforcing my commitment to combining professional ambition with social responsibility.
My Interests
- Inline Skating
- Watch Movies
- Exploring
- Skateboarding